Follow Us Online
Terms & Conditions
This Website is owned and operated by Ezy Decking. Our company is registered in Australia with ABN number 25942048341.
You can contact us by email on firstname.lastname@example.org or by telephone on 0424341353.
This Website is only intended for use by customers resident in the Australia. We do not accept orders from any customers outside of Australia
Ezy Decking Limited Warranty.
HEREIN EZY DECKING GUARANTEE WOOD PLASTIC COMPOSITE (WPC) WITH BRAND OF EZY DECKING. THE LIMITED WARRANTY SETS FORTH THE SOLE AND EXCLUSIVE WARRANTY BEING PROVIDED BY EZY DECKING TO ANY ORIGINAL CUSTOMER OF ITS PRODUCTS. PLEASE READ THIS WARRANTY CAREFULLY BEFORE PURCHASING, USING OR INSTALLING YOUR EZY DECKING WPC PRODUCT.
Ezy Decking warrants to the original purchaser of the ezy decking wpc products noted below that, for the specified Warranty Period, such products shall, (i) under normal and proper service conditions, (ii) when installed in accordance with Ezy Decking WPC written instructions and (iii) when used and maintained in application area, the wpc material will not be damaged from other materials.
I. THE LIMITED WARRANTY
The term of the prorated Limited Warranty (warranty Period) for the co-extrusion wpc : hollow and solid profiles shall be ten (10) years from the date of original purchase.
In the event of a failure of the above described Ezy Decking WPC products within the applicable Warranty Period as warranted above, when properly installed, used and maintained in the manner required by this Section 1 , Ezy Decking will replace the non-conforming item in the manner set forth in Section 2 below.
The Limited Warranty set forth herein is only for the above described Ezy Decking WPC products. This limited warranty comprises Ezy Decking wpc sole and entire warranty and obligation in connection with Ezy Decking wpc. Ezy Decking excludes and will not pay any incidental and/or consequential damages. Under no circumstances shall Ezy Decking be liable for any damages which exceed the actual purchase price of the defective product as adjusted on the basis of the pro-rated warranty schedule provided herein.
2. Ezy Decking CLAIMS PROCEDURE:
In order to proceed with a warranty claim against Ezy Decking, the Purchaser must send to Ezy Decking a copy of original proof of purchase, and photos or other supporting evidence of the defective or non-conforming Ezy Decking product.
Upon discovering a possible defect of any Ezy Decking wpc product, the purchaser shall, at purchaser’s sole expense, make temporary repairs or cordon off the area in order to fully protect all property and persons that could be affected.
a) If any claims that the Ezy Decking products failed to perform as warranted above, Ezy Decking sole liability to purchaser is to replace the defective product.
Ezy Decking shall not be responsible for the costs associated with the installation of the replacement WPC product or the disposal of the defective WPC product.
Ezy Decking’s obligation to provide replacement product shall only be in an amount equal to the volume (linear feet) of defective material as listed on the Pro-rated warranty Schedule contained herein.
The purchaser acknowledges that Ezy Decking does not guarantee an exact match as colours and designs may change.
The purchaser agrees to the use of such fasteners as adequate for re-installation of the furnished board, irrespective of existing method.
Pro-rated Limited Warranty Schedule:
Year of Claim – percentage of replacement cover
0-5Yr – 100%
6-8Yr – 50%
8-10Yr – 20%
a)The Limited Warranty does not cover and Ezy Decking shall not be liable for any of Purchaser’s installation, removal or reinstallation costs.
b) Ezy Decking does not warrant against and is not responsible for: (i) improper installation of Ezy Decking WPC products, (ii) failure to abide by Ezy Decking’s written instructions, (iii) failure to comply with any and all applicable laws or building codes, including but not limited to improper structural support, fastening, ventilation or gapping, (iv) use of Ezy Decking WPC products beyond normal use or in an application not recommended or permitted by Ezy Decking’s written instructions and applicable laws and building codes, (v) movement, distortion, collapse or settling of the ground or the supporting structure upon which Ezy Decking WPC Products are installed, (vi) defects in or failure arising from decking structure resulting from water caused by improper installation, workmanship, maintenance or repair, (vii) any Act of God (including, but not limited to, flooding, hurricane, tornado, wind, earthquake, lightning, hail, etc.), (vin) discoloration, fading, spotting or staining from or caused, in whole or in part, by mold, mildew, other fungal growth, organic materials, metallic oxides or particles (including but not limited to rust or corrosion of any fasteners), dirt, other atmospheric or environmental pollutants, foreign substances such as grease or oil, chemicals (including but not limited to those found in cleaners), or normal weathering (defined as natural efflorescence, exposure to sunlight weather and atmospheric conditions which causes any colored surface to gradually fade, flake, chalk, or accumulate dirt or stains), (ix) damage resulting from casualty, fire or exposure to heat sources such as cooking devices or retro-reflective surfaces, or close proximity to low E glass (x) the application of paints, stains, surface treatments or other chemical substances including but not limited to cleaners or pesticides, (xi) fading, flaking or other deterioration of any paints, stains or other coatings placed on the Ezy Decking WPC Products, (xii) climate change, environmental conditions, static electricity or any cause beyond the control of Ezy Decking, (xiii) variations or changes in colour of Ezy Decking products within normal range, (xiv) improper handling, maintenance, storage, abuse or neglect of Ezy Decking WPC products by Purchaser or any other party, (xv) ordinary wear and tear, (xvi) impact from objects or (xvii) any fasteners not supplied or approved by Ezy Decking.
c) No warranty is given to any fasteners other than the Ezy Decking Fasteners.
d)All warranties provided by Ezy Decking, whether express or implied, and including the Limited Warranty, are void if any one or more of the following applies or occurs: (i) the Ezy Decking product is not installed, maintained and/or used strictly in accordance with Ezy Decking written instructions, (ii) the Ezy Decking product is not installed in accordance with all applicable laws, codes and regulations; (iii) the intentional or unintentional misuse of the Ezy Decking product, whether foreseeable or unforeseeable; (iv) the failure of Purchaser to properly and/or timely maintain or repair the Ezy Decking product; (v) the failure by Purchaser to provide timely notice to Ezy Decking of any failure or defect of the Ezy Decking product; or (vi) use of fasteners other than the Ezy Decking branded fasteners.
Any warranty claim needs to be made within 30 days of the fault becoming apparent. Ezy Decking will investigate all warranty claims and determine whether the claim relates to a manufacturing defect and is therefore covered under the warranty or whether the defect has been caused due to other factors not deemed to be a manufacturing defect at which time the warranty claim will be denied.